Debt Collection - Possibilities for preventive action offered by iMX

Benefits of preventive dunning strategies:

Preventive dunning takes place several days before a payment falls due (due date of an invoice, rent, loan or credit card authorization).

It aims to anticipate payment incidents before the due date and allows you to:

• Remind the client to deposit sufficient funds in their account before it is debited.
• Identify possible disputes before the expected payment date.
• Avoid any possible oversights when the expected payment is made.

Preventive dunning strategies which are fully customizable:

iMX is packed with great customization features, thanks to its advanced Scoring and segmentation tools, not to mention the option to adapt preventive dunning strategies to the situation at hand.

• Scoring and segmentation allow you to:
• Identify the cases requiring preventive dunning, depending on:
• Your client’s creditworthiness
• The characteristics of your receivables
• Any past failures to make a payment when dealing with the client or in respect of the receivables.
• Put into place preventive dunning only for the cases which require it. It may take place for a specific period of time or throughout the period of the contract.
• The customization of dunning strategies allows you to:
• Define when preventive dunning should occur (typically 3–15 days before the due date).
• Use the most appropriate communication channels, including fully integrated, automated notifications via external systems, while still supporting traditional options (email, phone, mail).
• Tailor all messages to the specific customer situation.