Apply for Technical Support Engineer

Company context:

CODIX is a International Software company, headquartered in France, providing iMX, the unique all-in-one innovative solution for Banks, Telecoms, Utilities, Insurance companies, etc.
CODIX is a dynamic company with a rapidly expanding client portfolio (BNP PARIBAS, SOCIETE GENERALE, KBC, BARCLAYS, ORANGE, BANCO SANTANDER, SILICON VALLEY BANK, BOUYGUES TELECOM, EUROFACTOR, EULER HERMES, COFACE, ATRADIUS, etc.) and worldwide presence with its subsidiaries on 4 continents.

WE ARE LOOKING FOR:

Technical Support Engineer to:

Primary responsibilities:

• Provide enterprise-level support to our customers. We provide support via phone, web, email, chat, and other channels as needed
• Researching, diagnosing, troubleshooting, and identifying solutions

Requirements:

• Able to demonstrate leadership skills and take ownership of customer issues reported
• Commitment, focus, and follow-through needed to see problems through to resolution
• Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
• Willingness to comply with standard procedures for proper handoff and escalation of issues to the appropriate internal teams in order to find the optimal solution for our clients
• Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to clients and internal stakeholders
• Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
• Commitment to documenting knowledge in the form of knowledge base tech notes and articles
• Ability to diffuse tension and work the issue at hand
• Degree in Information Technology, Computer Science, or similar
• Significant work experience in technical support, IT support, or as a technical engineer
• Working knowledge of Unix/Linux systems and utilities
• Working knowledge of Web applications
• Working knowledge of SQL

Desired skills:

• Knowledge of French/German/Spanish is an advantage

We offer:

• Competitive remuneration package and other benefits
• Friendly working environment with international working standards
• On-boarding and further trainings
• Continuous investment into your professional development
• Unique career opportunities in a rapidly growing international company
• Additional Health Insurance and Dental Treatment in Corporate package
• Annual Preventive Medical Check
• Reimbursement of costs for optical eye wear and dental care package
• On-boarding and further trainings
• Language courses (English, French, Spanish, German and Bulgarian for foreigners)
• Continuous investment into your professional development
• Transportation card/Parking place
• Food vouchers
• Sport cards and activities
• Corporate discounts for many places
• A key person benefit program
• Loyalty program
• Possibility to work from home

Technical Support Engineer

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Contact Information

+33(4)89 87 77 77 info@codix.eu
Immeuble Le Carat, 200 Rue du Vallon, Sophia-Antipolis,
06560 VALBONNE, FRANCE