Integrated and customizable toolsSOLUTIONS
Technology
CODIX's technology goes far beyond the limited tools based on restricted management of automatic procedures and fixed data structures and offers the following key functions:
- Dynamic redefinition of the data structure by activity (debto collection, commercial finance, credit insurance) and/or customer no matter the nature of the data to be processed or its evolution, CODIX Technology allows the systematic follow-up of customer's needs and ensures its smooth evolution.
- All data and business object stored in the database can be used in the rules of the CODIX Expert System. The Expert System is a smart rules processing engine which automates the allocation cases to users, the execution of the business processes and workflows, the complex calculation formulas and the text generation
- Every event entering the system (from keyboard input or from an interface with another system) is handled in real time by the Expert System. The Expert System meets users' expectations by saving them repetitive tasks while enabling them to focus their efforts on more demanding cases requiring strong professional skills. Operational Managers will notice the increased productivity and service quality resulting from the application of CODIX technologies.
- Reliable and stable technologies: UNIX (AIX, HP/UX, SUN SOLARIS) operating systems, and an Oracle Database assure scaleability from thousands to several millions of cases within a fully secured management environment.
- Integration: All the tools a user needs are integrated in a unique user interface - text processing, fax, imaging module, e-mail and telephony, SMS messaging.
- A true WEB architecture: on its workstation the user - be it an Internet or Extranet one, is using:
- either Java 'applets': application (Oracle IAS), Java text editor (CODIX), display tool for case integrated images (CODIX)
- or J2EE technology - High-level support based on remote maintenance.
Software modules
The iMX software consists of one core module and several optional modules. All the tools a company uses for communication with its customers and partners are available: mail, fax, telephony, SMS. Our watchword: total integration of all functionalities.
Customization
Each system is customized according to each Client company’s specific needs. There are 53 customization levels:- Setting up an Expert System unconstrained by the nature or number of its management rules - for case management, calculation, or case allocation as well as for the "texts" issued by the system (letters, mails, faxes). Customization is effected either by supplying a "Sample" Expert System meeting some of the Client's specific needs, or through a wholesale tailoring of the Expert System.
- CODIX technology enables the handling of any information at both "involved parties" and "data pieces" levels. The large forms library available provides answers to most needs but can also be tailored to meet Clients’ specific requirements.
- In many instances, the standard data formats supplied by CODIX meet the requirements for data exchange between iMX and the rest of the information system, such as the accounting system. However, some tailored "data injector" can be needed as part of the iMX integration.
- The out-of-the-box iMX comes with standard report for the activity. These may be adjusted, and additional ones added as part of the customization
- The look and feel of the web based front-end (iMX Extranet) is aligned with the client’s graphical scheme.
